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Legal · AGBMSS

General Terms for Managed Security Services (AGBMSS)

Version November 2026 (formally updated version of the terms of October 2012; clause 9 "Data protection, confidentiality" last amended in May 2018 – adaptation to the GDPR). Responsible: eyeT GmbH, Juan J. Davila.

Binding languageThe AGBMSS are published in German. The German text is the legally binding version; this page summarises its scope in English for orientation only. Open the German text (AGBMSS). The overarching General Terms (AGB) apply in addition.

What the AGBMSS cover

The AGBMSS govern managed security services – in particular managed email, web and archiving services that protect the customer's email and web traffic against viruses, spam and unwanted content by connecting the customer's systems and domains to the managed services. eyeT GmbH delivers these services together with technology partners that operate and provide the managed services.

Structure of the German document

  1. Subject matter of the terms
  2. Scope, basis of the contract (conclusion by order confirmation or jointly signed order form; minimum terms; written form)
  3. Scope of services (service description, availability, security-related interruptions, changes to the service)
  4. Duties and obligations of the customer (information, lawful use, passwords, mass email and spam, open relays, user numbers)
  5. Remuneration, payment (prices excluding VAT, due immediately on receipt of invoice, price adjustments with 30 days' notice, domain fees, default interest)
  6. Contract term (12 months minimum, automatic renewal by 12 months, 3 months' notice, extraordinary termination)
  7. Warranty
  8. Liability (limitation to the order value of the preceding months up to a maximum of 12 months; exclusion of indirect damage; limitation periods)
  9. Data protection, confidentiality (GDPR, BDSG, TDDDG and TKG; definitions; customer duties; filtering and intervention as processing on behalf of the controller pursuant to Art. 28 GDPR; subcontractors; confidentiality; secrecy of telecommunications pursuant to § 3 TDDDG)
  10. Force majeure
  11. Conciliation procedure
  12. Amendments (three months' written notice)
  13. Transfer
  14. Waiver
  15. Continued validity of the contract
  16. Notices (written form)
  17. Choice of law – German law; exclusive place of jurisdiction Munich

If you require a full English courtesy translation for your procurement or legal review, please contact us.