Incident Response Services · 24/7
When it counts, routine matters.
Detection, analysis and investigation of a security incident as well as restoration of data and operations – end to end, with forensic depth and communication that holds up in front of management, insurers and authorities.
Approach
Four phases, one accountable contact.
Our approach follows the established incident response lifecycle. Each phase has a clear goal, defined outcomes and an owner.
Preparation
eyeT secure · customerIncident readiness check, emergency contacts, approval logic, communication templates and tooling such as EDR with Forensics – so that the first call is not the first contact.
Detection & analysis
eyeT secureTriage, scoping and investigation: which systems, accounts and data are affected? Evidence preservation to forensic standards, malware analysis, timeline reconstruction.
Containment & eradication
eyeT secure · customerControlled isolation, removal of attacker persistence, hardening of identities and access – coordinated with IT, legal and management.
Recovery & lessons learned
eyeT secure · customerOrderly return to operations, post-incident monitoring, final report with action plan and hardening – documented for audit, insurance and boards.
Services
What you receive from us.
Forensics & malware analysis
Evidence preservation, analysis of artefacts and malicious code, reconstruction of the attack path – on endpoints, servers and in the cloud.
Defensible recommendations
Prioritised immediate actions and medium-term hardening steps, phrased for engineers and management alike.
Coordination & communication
Alignment between IT, legal, data protection and executive management; support with reporting obligations and communication with service providers.
Restoration
Support for restarting systems and data, including validation that no persistence remains.
Final report
Timeline, decisions, evidence, lessons learned – the basis for audit, insurance and the further development of your security architecture.
Transition to MDR
On request, seamless transfer into 24/7 Managed Detection and Response so that similar patterns do not recur.
Rapid response
Are you affected by an active incident right now?
Contact us at any time and speak to an incident response expert. Helpful for the first contact: affected systems and sites, time and indicators, recent changes, existing sensors (EDR, logs) and contacts from IT, legal and PR.
Trellix emergency / support
- Trellix Emergency Response Team: Hacked999@trellix.com
- Trellix Support (DE): 00 800 6247 7463
- Service portal: supportm.trellix.com
Be prepared
Incident readiness check: will roles, contacts, tooling and communication paths hold in an emergency?
In a short session we clarify availability and approval logic, EDR coverage and forensic capability, communication templates and playbooks for ransomware, account compromise and data exfiltration.